Kansas City Power & Light is reaching out to customers who have run up high winter utility bills as the state’s Cold Weather Rule comes to an end, according to a company press release.
After a record-breaking winter in this region, KCP&L is prepared to help customers who face high electricity bills.
As the Missouri Public Service Commission and Kansas Corporation Commission’s Cold Weather Rules end next week, KCP&L urges customers who are behind on their bills and have not yet established payment arrangements to contact KCP&L prior to Monday.
By contacting KCP&L before the end of the month, customers who are behind on their electric bill can establish a payment plan before the Cold Weather Rule is lifted.
The Cold Weather Rule is in effect Nov. 1 through March 31 each year. It prohibits all utilities from disconnecting service based on lack of payment during extremely cold temperatures. The rule also provides payment arrangements for up to 12 months.
In addition to the rules’ payment arrangements, KCP&L has various programs and services to help customers. Customers who are interested in payment options should visit “Financial Assistance Programs” at kcpl.com. This site highlights customer assistance available at KCP&L as well as other agencies; customers can access information about various financial assistance programs they may qualify for in each state.
Residential customers who have past-due balances and haven’t contacted KCP&L to discuss payment arrangements will be subject to service disconnection at the beginning of April, the release states.