Copy cat

Everything is not just black and white for the copy and print center specialist at Staples.

Mary Lane, 50, of Sweet Springs, has learned how to burn CDs, bind books, enlarge photos and make almost anything personalized for customers.

Lane has been the copy and print center specialist for three years.

“I’m glad to be working here,” Lane said.

When Lane first joined the company, she was usually making black and white copies or flyers for individuals; now, she manages a wide range of requests from people.

Angel Hughes, assistant manager of Staples, 3601 W. Broadway Blvd., said Lane is an asset.
“She does great work,” Hughes said.

Lane moved from Waupaca, Wis. with a dual degree in psychology and sociology. Her husband is in the Army National Guard, and she wanted a job without a lot of pressure.

She filled out an application for the position and was interviewed the next day.

Lane said one of the best things about Staples is the customer service.

“To me, the customer comes first, and I just love that philosophy,” Lane said.

Throughout the day, Lane fields questions from customers about sizing and pricing while working on other jobs.

Darla Arni, of Slater, said she has worked with other printing places, but prefers Staples.

“She’s really nice and personal,” Arni said, after asking Lane a few questions.

Arni has Lane print letterhead, business cards and has her help with CDs.

“She’s fun. You feel a connection,” Arni said.

Lane works with more than 10 machines to offer customers copies, binding, enlargements, calendars, checks, stamps, flyers, posters, signs, banners, brochures, business cards, letterhead, personalized photo cards and wrapping paper, CDs and cutting or punching holes in paper.

“It’s pretty much a wild and crazy day,” Lane said.

Lane spent about six months training on the equipment, and she helps 30 to 40 customers per day.

“I have been known to make copies in my dreams,” Lane said.

Lane starts her day checking the map system, where people send e-mails and place orders online, then she jumps right into helping customers.

With new advancements in technology, Lane is always training on new equipment and learning more efficient ways to help customers.
“She has very high work ethics,” Hughes said.

Lane said she strives to build a good relationship with each customer and wants to have many repeat customers.

“We have a lot of repeat clients because of her professionalism and her rapport with them,” Hughes said.
“I like to keep people as happy as possible,” Lane said.