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New citizens reporting tool launched on city website

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The City of Sedalia website has a new reporting tool that helps connect a citizen’s request directly to the specific department waiting to assist them. 

At the direction of Mayor John Kehde and the Sedalia City Council, Comcate Inc. has been meeting with City staff over the last several months to develop a customer portal that emphasizes a quick, easy-input system, plus provides a database “home” of frequently asked questions. 

Currently, residents are able to report issues that fall under the Code Enforcement Department’s responsibility, including but not limited to home exterior conditions, unmowed/overgrown yards and the build-up and/or scattering of trash. Customer complaints such as potholes, street maintenance and trash pick-up will soon be addressed once the Public Works Department is added to the system.

This feature allows citizens to upload a photograph of the problem from their mobile device, pinpoint the exact location on a map of Sedalia and then direct the issue to the correct department and inspector. The inspector then reviews the complaint and communicates directly back to the citizen (if they include their email address) as the case progresses through the steps so that citizens can monitor progress on the issue. 

For more information, visit www.cityofsedalia.com. 

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